CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
If you don't like the product you received because it doesn't meet your expectations, doesn't fit or was damaged, you can return it in 30 days since you made your purchase and we will happily accept a return for an exchange or full item refund.
HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 30 days of receipt for international orders.
HOW TO MAKE A RETURN:
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
The return address is: Germany, Hamburg 21109
Wilhelmsburg, Bergwetternweg 7
HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 3-5 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued 5-10 working days later. The refund will be processed back to your original method of payment.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you right away.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 10 working days for your parcel to be returned to us. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.